Terms and conditions
Dilly's Ice Cream LLC - Terms and Conditions
These terms and conditions ("Terms") govern the use of Dilly's Ice Cream LLC services ("Services") provided by Dilly's Ice Cream LLC ("Dilly's", "we", "our", or "us") to you ("Customer", "you", or "your"). By engaging our Services, you agree to be bound by these Terms. Please read these Terms carefully before using our Services.
1. Booking and Reservation:
1.1 Booking Confirmation: All bookings are subject to availability and confirmation by Dilly's Ice Cream. We reserve the right to decline or cancel any booking at our discretion.
1.2 Reservation Fee: A reservation fee is required to secure your booking. This fee is non-refundable or non-transferable.
2. Services:
2.1 Ice Cream Truck Rental: Dilly's Ice Cream Trucks are available for rental for events, parties, and other occasions.
2.2 Menu Options: We offer a selection of ice cream treats and beverages as per our menu. Customized menu options may be available upon request.
2.3 Service Hours: The duration of service will be as agreed upon during the booking process. Additional hours may be arranged subject to availability and additional charges.
3. Payment:
3.1 Pricing: Prices for our Services are provided upon request and are subject to change without prior notice.
3.2 Payment Terms: Full payment is due prior to or after service has been complete within 24 hours, unless otherwise agreed in writing by Dilly's Ice Cream.
3.3 Additional Charges: Any additional charges incurred during the provision of Services, including but not limited to overtime, additional menu items, or damages, will be invoiced separately and are due within the specified timeframe.
4. Cancellation and Refunds:
4.1 Cancellation by Customer: Cancellations must be made in writing at least 5 days prior to the scheduled event. Failure to cancel within this timeframe may result in forfeiture of any reservation fee paid.
4.2 Cancellation by Dilly's Ice Cream: We reserve the right to cancel or reschedule bookings due to unforeseen circumstances, including but not limited to inclement weather or mechanical issues. In such cases, any payments made will be refunded in full.
4.3 Refunds: Refunds for cancellations will be issued in accordance with the terms outlined in clauses 4.1 and 4.2 above.
5. Customer Responsibilities:
5.1 Venue Access: It is the Customer's responsibility to ensure that the venue provides suitable access for our ice cream trucks.
5.2 Permits and Licenses: The Customer is responsible for obtaining any necessary permits, licenses, or permissions required for the provision of Services at the event venue.
5.3 Conduct: The Customer agrees to ensure that all guests and attendees at the event conduct themselves in a respectful and appropriate manner towards Dilly's Ice Cream LLC staff and property.
6. Liability:
6.1 Limitation of Liability: Dilly's Ice Cream shall not be liable for any loss, damage, injury, or delay arising out of or in connection with the provision of Services, except to the extent caused by our gross negligence or willful misconduct.
6.2 Indemnification: The Customer agrees to indemnify and hold harmless Dilly's Ice Cream, its employees, agents, and affiliates from and against any claims, liabilities, damages, losses, or expenses arising out of or in connection with the Customer's use of our Services.
7. Miscellaneous:
7.1 Amendments: These Terms may be amended or modified by Dilly's Ice Cream LLC from time to time. Any such amendments will be effective upon posting on our website or other notice provided to you.
7.2 Governing Law: These Terms shall be governed by and construed in accordance with the laws of San Diego County, without regard to its conflict of law principles.
7.3 Entire Agreement: These Terms constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior and contemporaneous agreements and understandings, whether written or oral.
By engaging our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Dilly's Ice Cream LLC
Ice Cream Truck Catering Service
San Diego, California
